Refund & Returns Policy – 25 CARRICK AVE PROJECT

At 25 CARRICK AVE PROJECT, we appreciate every person who supports our work. We understand that sometimes a product you purchase or receive may not be what you expected. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for eligible physical products ordered through our website.

Note: This policy applies to physical goods (such as merchandise, printed materials, kits, or other tangible items).
Donations are generally non-refundable, except in cases of clear payment error (for example, duplicate charges or incorrect amounts). If you have a question about a donation, please contact us directly.

1. Return & Exchange Window – Up to 14 Days

If there is an issue with your item, you may request a return or exchange within 14 calendar days from the date the order is marked as delivered.

For eligible orders, we may offer:

  • A replacement item, or

  • A full refund (where applicable)

Details about shipping costs and labels will be provided during the return process.

2. Return Eligibility Checklist

To help ensure a smooth return or exchange, please confirm that your item:

  • Is unused, unmodified, and in resellable condition

  • Includes its original packaging, tags, accessories, inserts, and manuals (if applicable)

  • Is accompanied by proof of purchase (order confirmation email, order number, or receipt)

  • Is requested for return or exchange within 14 days of the confirmed delivery date

We reserve the right to decline returns that do not meet these requirements.

3. Items Not Eligible for Return

The following are generally not eligible for return or exchange:

  • Items that have been used, worn, damaged, or altered after delivery

  • Items returned more than 14 days after confirmed delivery

  • Items missing original packaging, required components, or accessories

  • Digital products, downloadable content, or access to online services/programs (unless otherwise specified)

  • Donations or charitable contributions, except where there is a clear payment or processing error (e.g., charged twice)

If you are unsure whether your item is eligible, please contact us before sending anything back.

4. How to Request a Return or Exchange (Detailed)

We want the return process to be clear and easy to follow. Please use the steps below:

Step 1 – Contact Us Before Sending Anything Back

Before you ship any item back to us, please contact our support team so we can confirm eligibility and provide the correct return instructions.

When you reach out, include:

  • Your full name

  • Your order number

  • The email address used at checkout

  • The item(s) you would like to return or exchange

  • Whether you are requesting a refund or a replacement

  • A brief description of the issue (for example: damaged in transit, wrong item received, defective, etc.)

  • Clear photos of the item and packaging, if there is visible damage or a defect

You can contact us at:

Tip: Using the subject line “Return/Exchange Request – [Your Order Number]” in your email helps us locate your order faster.

Step 2 – Eligibility Review & Authorization

Once we receive your request, we will:

  • Review the information and photos you provided

  • Confirm whether your item appears to qualify for a return or exchange under this policy

  • Ask any follow-up questions if we need more details

If your request is approved, we will issue a Return Authorization (sometimes called an “RMA”) and provide:

  • A return reference number (if used)

  • The correct return address

  • Any special instructions for your item

Returns sent without prior authorization or without the correct reference information may be delayed or refused.

We aim to respond to return/exchange requests within 1–2 business days.

Step 3 – Receiving Your Return Instructions & Label

Depending on the situation and your location, we may:

  • Provide a prepaid return shipping label, or

  • Ask you to arrange return shipping and provide tracking (we will clarify this in our reply)

In our response, we will clearly specify:

  • Which carrier you should use (if required)

  • The address where the package should be sent

  • The timeframe within which you should ship the item back (for example, within 7–14 days after authorization)

Please do not ship any items to us until you have received these instructions.

Step 4 – Preparing & Packaging Your Return

When you are ready to send the item back:

  1. Use original packaging whenever possible

    • Place the item and all related accessories, manuals, and inserts back into the original box or packaging if you still have it.

    • If the original packaging is not available, choose a sturdy, well-padded box or mailer to protect the item in transit.

  2. Include identification inside the package

    • A printed copy of your order confirmation, invoice, or a note that clearly lists:

      • Your name

      • Your order number

      • Your contact email and phone number

      • The return reference number (if we provided one)

  3. Attach the shipping label correctly

    • If we issued a return label, print and securely tape it to the outside of the package.

    • Remove or cover any old barcodes or shipping labels from previous shipments to avoid confusion.

  4. Seal the package securely

    • Make sure all flaps are fully sealed with packing tape so the box or mailer will not open during transit.

Step 5 – Shipping the Package

  • Drop off the package at the specified carrier location (for example, USPS or UPS), following the instructions we provided.

  • If you purchase your own postage, please choose a trackable shipping method and keep your receipt.

  • We recommend keeping your tracking number until your return is fully processed, in case there are any issues locating the shipment.

Please note: Until the returned item is delivered to us, the shipment is under the responsibility of the sender. We are not responsible for items that are lost or damaged in transit by the carrier.

Step 6 – Inspection & Outcome

Once we receive your returned item:

  1. Our team will inspect the item to verify:

    • Its condition

    • That it matches the order and the reported issue

    • That all required components are included

  2. After inspection, we will:

    • Confirm the result of the review via email

    • Either:

      • Approve and process a refund, or

      • Arrange and confirm shipment of a replacement item

  3. Processing Time:

    • Most inspections are completed within 3–5 business days after we receive the returned item.

    • Refund timing to your bank or card issuer is described in Section 6 below.

If, during inspection, we find that the item does not meet the conditions of this policy (for example, it is heavily used, damaged, or missing key components), we may:

  • Decline the refund or exchange, and

  • Offer to return the item to you at your expense (where reasonable and applicable)

We will always communicate the decision clearly by email.

5. When We Accept Returns or Exchanges

We generally accept returns or exchanges when:

  • You received an item that is defective, damaged, or not functioning properly

  • You were sent the wrong product, size, or variant compared to your order confirmation

  • There was a clear packing or fulfillment error on our side

In each case, we will work with you to find a fair solution as quickly as possible.

6. Refund Method & Timing

When a refund is approved:

  • Refunds are issued back to the original payment method, for example:

    • Credit/debit card via Stripe

    • PayPal account (if used at checkout)

  • Once we process the refund on our side, it may take your bank or payment provider approximately 5–10 business days to post the funds to your account, depending on their policies.

We do not control your bank’s or card issuer’s internal processing times.

7. Shipping, Address & Returned Parcels

To reduce delays or complications:

  • Please double-check your shipping address before completing your order.

  • If a package is returned to us as undeliverable due to an incorrect or incomplete address, we may ask you to cover reshipping costs if you want us to send the item again.

Information about who covers shipping costs for returns (you or us) may vary depending on the reason for the return and will be clearly communicated during the process.

8. Need Assistance?

If you have questions about a return, an exchange, or a refund, we are here to help.

25 CARRICK AVE PROJECT

  • Email: [email protected]

  • Phone: (412) 212-0246

  • Mailing Address:
    112 St Joseph St
    Mount Oliver, PA 15210
    United States

We aim to respond to refund and return inquiries within 1–2 business days.